Privacy Policy

1. Introduction

689 PTY LTD ("we", "us", "Arts.Sale") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use the Arts.Sale platform.

2. Information We Collect

Account information: Name, email address, password (encrypted), profile photo.

Vendor information: Store name, portfolio URL, bank account details (encrypted), business information.

Transaction data: Purchase history, payment information (processed by Stripe — we do not store card numbers), shipping addresses.

Usage data: Pages visited, features used, device information, IP address.

Communications: Messages between buyers and vendors, support tickets, vendor-admin messages.

3. How We Use Your Information

• To create and manage your account
• To process transactions and payments
• To communicate order updates and shipping notifications
• To verify vendor identity and approve applications
• To provide customer support
• To improve our platform and user experience
• To prevent fraud and ensure platform security
• To send marketing emails (with your consent, and you can unsubscribe anytime)

4. Third-Party Services

We use the following third-party services that may process your data:

• Supabase — Authentication and database hosting
• Stripe — Payment processing (PCI DSS compliant)
• Cloudinary — Image hosting and optimization
• Resend — Transactional email delivery
• Anthropic (Claude API) — AI assistant for vendor listing tools
• Vercel — Website hosting

5. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), encrypted storage of sensitive data (bank details, passwords), and secure authentication. Payment card data is handled entirely by Stripe and never stored on our servers.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for legal and tax purposes. You may request account deletion at any time by contacting us.

7. Your Rights

Under the Australian Privacy Act 1988 and applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.

9. Children's Privacy

Arts.Sale is not intended for users under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be communicated via email.

11. Contact

For privacy-related inquiries, contact us at info@arts.sale.